Original article

Practice of Remote Counseling of Eyewitnesses of an Event by Emergency Dispatchers on the Provision of First Aid: Suggestions for Improving Regulatory and Legal Framework

Birkun A.A. 1,2, Dezhurnyy L.I. 3,4, Zakurdaeva A.Y. 3

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1 Medical Academy named after S.I.Georgievskiy of V.I.Vernadskiy Crimean Federal University, Simferopol, Russian Federation

2 Crimean Republican Center of Disaster Medicine and Emergency Medical Services, Simferopol, Russian Federation

3 Federal Research Institute for Health Organization and Informatics of Ministry of Health of the Russian Federation, Moscow, Russian Federation

4 Russian Medical Academy of Continuous Professional Education of the Ministry of Healthcare of the Russian Federation, Moscow, Russian Federation

UDC 614.88:614.8.01

Pp. 65-72

Summary. The objectives of the study are to examine the international experience in the sphere of normative-legal regulation of the practice of remote counseling of eyewitnesses of an event by first aid emergency dispatchers, to assess the existing legal prerequisites for the introduction of the first aid dispatcher service in our country and to determine the priority directions of improvement of the domestic normative-legal base in order to create conditions for the successful implementation of the practice in the Russian Federation at the federal level.

Materials and research methods. A search of scientific literature on the topic of the study in Russian and English by combinations of keywords was performed in 2023. Additional search was carried out in the bibliographic lists of the publications included in the review. The search and analysis of normative legal acts of the Russian Federation was carried out with the help of reference legal systems Garant and ConsultantPlus.

Results of the study and their analysis. The authors have formulated and proposed for discussion by the professional community a number of normative proposals aimed at the systematic organization and ensuring the effective implementation of first aid dispatcher service practice in the Russian Federation at the federal level.

Keywords: emergency medical aid, emergency services dispatchers, eyewitnesses of the event, first aid, job responsibilities, legislation, regulatory framework, remote counseling, professional standard, system-112

Conflict of interest. The authors declare no conflict of interest

For citation: Birkun A.A., Dezhurnyy L.I., Zakurdaeva A.Y. Practice of Remote Counseling of Eyewitnesses of an Event by Emergency Dispatchers on the Provision of First Aid: Suggestions for Improving Regulatory and Legal Framework. Meditsina Katastrof = Disaster Medicine. 2023;4:65-72 (In Russ.). https://doi.org/10.33266/2070-1004-2023-4-65-72



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The material was received 19.07.23; the article after peer review procedure 03.11.23; the Editorial Board accepted the article for publication 22.12.23